Privacy policy

1. Purpose of this policy

IDMED takes seriously the protection and respect of the privacy of any person whose data are collected, stored and/or processed by IDMED, hereinafter referred as Contact.

IDMED is responsible for the processing of personal data of its Contacts and informs you that this data will be processed in accordance with the provisions of the regulation on the protection of personal data, Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and the free movement of such data.

IDMED is committed to respecting the confidentiality of the personal information we collect according to the terms described below. This applies regardless of where and how personal data are collected.

This policy may be modified, supplemented or updated in order to comply with all legal, regulatory, jurisprudential and technical evolutions. To be informed of the improvements of this page, we advise you to visit it regularly.

2. Personal data we collect

We collect, store and process personal data about you when you interact with us (for example through the contact form on our website, social networks, or meetings with our sales teams or other employees).

The personal data we collect can include:

2a. For our customers, suppliers and general users, for legitimate interests:

– name
– first name
– e-mail address
– phone number
– city
– country
– position/profession
– service
– company or hospital name
– product interest
– operating theatre or intensive care units
– and/or any other information you provide

2b. For the users/visitors of the website, for statistical purposes and in anonymised form:

– IP address
– Internet browser and operating system
– Pages visited and connection time
– Connection time and day
– Information about the browser or device you use to access our website

3. Means used to collect personal data

In general, IDMED collects personal information directly when the Contact provides it to us. These data are collected through the following collection methods:
– contact form on the website
– contact form filled in during congresses
– emails received on email addresses
– and/or any other means you may use

Contacts, by ticking the corresponding boxes and entering the data in the fields of the online contact forms or during meetings with our collaborators, expressly, freely and unambiguously accept that their data are necessary to respond to their request, being voluntary the inclusion of data in the remaining fields. The Contact warrants that the personal data provided to IDMED are true and is responsible for the communication of any changes thereof.

Through our website, we also collect certain information automatically and anonymously through log files and cookies. This information is important for IDMED because they enable to analyse the user experience thanks to the follow-up and the targeting of its interests and thus to improve the contents of our website. This information is provided by Google services such as Google Analytics and Google Search.

4. For what purpose(s) is this information used?

Personal data are used for the purpose of maintaining a business relationship with the Contact and processing his/her request.

IDMED will use the Contact’s personal information as soon as we have their consent to do so (for examples, if you have subscribed to one of our mailing lists or if you wish to receive offers or information from us).

All information we collect from you may be used for the following purposes:
– Processing your request
– Contact by e-mail or telephone
– Improvement of customer service and your support needs
– Statistical studies
– Sending of newsletters (for example PUPNews)
– Processing of orders, questions or any other type of request made by the Contact via one of the contact forms made available to them.

5. Sharing personal data

IDMED is committed not to sell to third parties or generally market the personal information collected. However, if necessary for the purposes intended or for legal obligation, the data may be disclosed to third parties (our specialized teams and distributors) worldwide.

6. Time-limits for storing the personal data

IDMED retains personal information that the Contact provides only for the time necessary to fulfil the services requested and the purposes for which the data was provided, or to comply with our legal obligations and therefore as long as required by law.

7. Rights of access, objection and withdrawal

IDMED is committed to giving a right of access, rectification, opposition and deletion to the concerned persons wishing to consult, modify or delete the personal information concerning them.

The right of objection is understood as the possibility offered to Contacts to refuse that their personal information be used for certain purposes mentioned when we collect it.

To exercise these rights, you can contact IDMED at any time and notify us in writing of your opposition to the use of your personal information for purposes that do not suit you or send us your request for deletion or modification. An answer will be given as soon as possible (1-month maximum).

Contact information to exercise your rights:
Address: 45, rue Frédéric Joliot Curie – Hôtel Technologique – 13013 Marseille (France)

8. Security measures taken to protect personal data

IDMED implements all appropriate technical and organisational measures to ensure the security of the processing of personal data and the confidentiality of personal data.

We also protect your information offline. Only employees who need to do specific work (for example, billing or customer service) have access to identifiable personal information. These people are required to respect the confidentiality of your information. The computers and servers used to store identifiable personal information are stored in a secure environment.

In this respect, IDMED takes all useful precautions, with regard to the nature of the data and the risks presented by the processing, in order to preserve the security of the data and, in particular, to prevent them from being distorted, damaged or from unauthorised third parties having access to them.

To ensure the security of your personal data, IDMED uses the following means:
– physical protection of premises and data storage locations
– authentication procedures with personal and secure access via confidential identifiers and passwords
– access management (authorised and/or concerned person)
– computer backup

IDMED is committed to doing its best to ensure the confidentiality of your data. However, since no mechanism provides maximum security, some risk is always present when using the Internet to transmit personal information.

9. Third Party Websites and Social Networks

9a. Third Party Websites

On the website we refer to third party websites by providing links. Although we carefully select these third parties, we cannot accept any responsibility for the accuracy or completeness of the content or data security of third party websites. Furthermore, this data protection statement and privacy policy do not apply to linked websites of third parties. IDMED is not responsible for the data protection statements, privacy policies or content of other websites.

9b. Social Networks

The users/visitors of the website have the possibility to click on the icons dedicated to the social networks Twitter, LinkedIn and YouTube appearing on the site. By using these icons, the user will open a tab allowing him/her to access the Twitter, LinkedIn and YouTube pages of IDMED. Social networks are third-party sites. IDMED can therefore not be responsible for the privacy policy or data management of these sites. IDMED does not process any personal data through these means.